Industry: Retail
One of the largest supermarket chains in the country with more than 100 stores and still growing. They have an extensive, nationwide presence and employ state-of-the-art retailing technology. The retail store offers both food and non-food products with an emphasis on quality, convenience, and affordability.
Business Challenges
- Improve supply chain efficiency given the aggressive expansion on a nationwide scale.
- Maximize the use of SAP system
- Need for a system that could handle growing purchasing demands
- Reduce data encoding and manual transmission of paper documents
- Reduce the delivery lead time to increase inventory turnover
- Provide several connectivity options for more than a thousand suppliers of different sizes.
Solution Overview
- Business process alignment between the purchasing group and suppliers
- Utilized SAP through IDOC’s system integration capabilities
- Data transformation of twelve SAP transactions e.g. orders, remittance advice, and sales reports
- Able to send and receive electronic data to their suppliers through the eMessaging solution
- Outsourced Technical support and helpdesk services to more than a thousand supplier connections through our eServices solution
- Outsourced onboarding services to newly accredited suppliers
- Provide expertise and collaboration to efficiently manage existing B2B setup
Business Benefits
- Outsourcing helped the business to focus its resources on an aggressive expansion
- Integration of data with SAP increased SAP’s business intelligence information which helped in making better decisions
- Purchasing, delivery, and warehousing activities are more efficient and delivery lead time for perishable goods reduced to one day
- Single and unified process helped the business simplify the coordination with suppliers and improve the response time
- Outsourced network services provided the requirement for highly skilled IT support personnel.
- System is kept up to date and made sure that it has the right capacity to process